RETURNS WE ARE HAPPY TO ACCEPT
- returned within 28 days from the day you receive your order
- have not been worn
- have original swing tags attached
- are in resalable condition
Return processing takes 14 days from the day we receive the return.
We will NOT email you to let you know the receipt of your return.
Please use your return tracking instead.
_________________________________________________________________
RETURNS WE DO NOT ACCEPT
- faulty items without prior approval
- not purchased using our website www.little-mistress.com
- items included in the exclusion list
- items that appear to have been worn or washed
- items that are not in original condition
- items that have their security tag removed
- items returned after our 28 days return time frame
Every aspect of the garment must be free from signs of wear and odour.
Exchanges are not currently available.
_________________________________________________________________
FAULTY ITEMS
We will NOT accept without prior approval. Email us a photo of the problem area first at help@genkidsclothing.com
_________________________________________________________________
RETURN CHARGES
UK RETURNS COST £2.50 if using our return label
The label will be included inside your parcel. If it is missing, email us at help@genkidsclothing.com
International returns are at your own cost. We advise you always use tracked service. We can't be held responsible for returns lost in transit.
_________________________________________________________________
REFUNDS
We will NOT email you to confirm the receipt of your return. Please use your return tracking instead. You will only be emailed once refunded.
Return processing takes 14 days from the day we receive your return. We appreciate your patience whilst we inspect the returned goods to ensure they meet our returns criteria before any funds can be refunded.
All refunds are processed to your original payment method. The initial shipping cost and the return charge is automatically deducted from your refund. Depending on the way you paid, the funds may take additional 5 business days to show on your bank/card statement. This time frame is dictated by your bank/card provider and is outside of our control.