We have a 28-day return policy, which means you have 28 days after receiving your item to request a return. UK RETURNS are charged at £2.50 if using our return label. INTERNATIONAL RETURNS are at your own cost. We advise you always use tracked service. You are responsible for the return until it is delivered to us.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
UK RETURNS - to start a return, go to MAKE A RETURN - enter your order number (NUMBERS ONLY) - follow the on-screen instructions to continue.
If you need any help, contact us at help@genkidsclothing.com
INTERNATIONAL RETURNS - sent your return to:
Rioz Global Ltd, GEN RETURNS, Unit 2c, 7 Forest Park way, Pease Pottage, West Sussex, RH11 9ZG
Damages and issues
Please inspect your order upon reception and contact us immediately at help@genkidsclothing.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping cost and our return fee will be automatically deducted from your refund.