Shipping policy
Orders are NOT processed on Saturdays, Sundays and UK Bank Holidays.
Shipping costs are non-refundable.
UK Returns are £3.50 if using our returns portal.
International Returns are at your own cost.
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PRE-ORDERS
Be the first to get your hands on the latest arrivals by pre-ordering items before they are in stock! Ensure you never miss out on your favourite pieces by securing them early. Take advantage of this exclusive opportunity to reserve your must-have items before they're gone! Pre-order items will be processed separately and can take up to 28 days to arrive. Your order will be split if combined with ready-to-ship items and additional email will be sent to keep you up-to-date.
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UK SHIPPING
Express order must be placed before 2 pm, Monday - Thursday. No express delivery on bank holidays & weekends. Express delivery will arrive the next working day.
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RETURNS
Return processing take up to 28 days from the day we receive your return.
To start a return, click HERE to access our returns portal and follow the on-screen instructions. When asked to enter your order number, enter NUMBERS ONLY - no letters, no symbols.
UK RETURNS cost £3.50 if using our return label. You are welcome to return your purchase at your own cost using your prefered tracked service.
INTERNATIONAL RETURNS are at your own cost.
If you have any questions, email us at help@genkidsclothing.com